Privacy Policy

18 July, 2016

Introduction

True Gent at Jacks Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Jacks of London is a franchise business so you will also need to check the privacy notice for each salon you attend.

Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how we collect and process the personal data you provide when you:

  • visit one of our stores;
  • visit our websites (regardless of where you visit it from);
  • sign up to our loyalty schemes;
  • register for online bookings;
  • use the Jacks of London mobile App; or
  • sign up to the Jacks of London newsletter
  • Purchase a product from our website

Access to this website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

True Gent at Jacks Ltd are the data controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

CONTACT US

Our full details are:

Full name of legal entity: True Gent at Jacks Limited

FAO: Data Privacy Manager

Email address: headoffice@jacksoflondon.co.uk

Postal address: 170 High Street, Guildford, GU1 3HW

Telephone number: 01483 452245

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 21 July 2021.

We reserve the right to amend this privacy notice at any time. Any changes we may make to our notice in the future will be posted on this page and, where appropriate, notified to you by email or SMS.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data – includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data – includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, points on your rewards card, preferences, feedback and survey responses.
  • Allergy Test Data includes allergy test information and details of any medical conditions that might affect services
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Except for health information and Allergy Test Data, we do not collect any special categories of personal data about you. Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Transaction, Profile and Allergy Test Data by visiting our stores or filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • purchase our products or services;
  • make an appointment;
  • sign up to our rewards card;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.

AUTOMATED TECHNOLOGIES OR INTERACTIONS.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties. We may receive personal data about you from various third parties as set out below:

  • Technical Data from analytics providers such as Google;
  • Identity, Contact, Technical, Profile, Usage and Transaction Data from providers of technical, payment and delivery services.

4. HOW WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Generally we do not rely on consent as a legal basis for processing your personal data other than to send marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the details above.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details above if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/activity and types of data used Lawful basis for processing including basis of legitimate interest
To register you as a new customer

Data: Identity, contact and allergy tests

 Performance of a contract with you
To provide you with your order or service which includes managing payments, fees and charges and collecting monies owed.

Data: Identity, contact, profile and transaction

 

 a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

(c) Necessary for your legitimate interests (to ensure that we provide you with a safe service)

 
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to leave a review or take a survey

Data: Identity, Contact, Profile, Transaction and Marketing and Communications

 

 a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

 
To enable you to partake in a prize draw, competition or complete a survey

Data: Identity, Contact, Profile, Usage and Marketing and Communications

 

 (a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

 
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Data: Identity, Contact and Technical

 

 a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

 
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Data: Identity, Contact, Profile, Usage, Marketing and Communications, Technical

 

 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you

Data: Identity, Contact, Usage, Technical and Profile

 

 Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To stop receiving any marketing communications from us, please follow the instructions in the ‘Opting out’ section below.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.

OPTING OUT

  • To stop receiving salon marketing communications by email please follow the unsubscribe link at the bottom of every email.
  • To stop receiving salon marketing communications by SMS, just reply “STOP” to the relevant text number.
  • To unsubscribe from the newsletter, please follow the unsubscribe link at the bottom of every email
  • If you have an app, you can amend your preferences on your app
  • Visit your store
  • Contact us on the details above

Please be aware that each salon holds its own client data. This means that, should you receive marketing communications from more than one salon but no longer wish to do so, you will need to update your marketing preferences for each salon.

Please note that you may have to unsubscribe from email and SMS marketing separately if you no longer wish to receive any marketing communications from us.

Please note that you may still receive some marketing messages for a short period after you have updated your marketing preferences, while our systems are fully updated. After that, please note that you will still receive information and service updates.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are as follows:

Your personal data will be held by each salon you have visited for as long as you remain an active client at that salon (we currently deem this to be two years from your last visit to the salon). After you cease to be an active client, we will still retain some of your details to ensure that we comply with our legal obligations and legitimate business interests.
If you have subscribed to our newsletter, your personal data will be held for as long as you remain a subscriber to the newsletter. If you choose to unsubscribe, then we will hold the record of your unsubscribe request to ensure that we comply with our legal obligations.

In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data (further details of which are contained in the Glossary):

  • to request access to your personal data
  • to request correction of your personal data
  • to request erasure of your personal data
  • to object to processing of your personal data
  • to request restriction of processing your personal data
  • to request transfer of your personal data
  • to withdraw consent

You can check and update your personal data each time you visit your salon. Please be aware that each salon holds its own client data. This means that if you have visited more than one salon, and provided that you are still an active client of that salon, you will need to update your personal data at each salon.
If you wish to make a complaint or you wish to exercise any of the rights set out above, please contact us using the details above.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the above details.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

INTERNAL THIRD PARTIES

Group companies acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting.

EXTERNAL THIRD PARTIES

Service providers acting as processors based in the United Kingdom who provide courier services, IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Mascolo Support Systems Limited who provide our electronic point of sale (EPOS) system and marketing services
Marketing platforms to send out marketing emails to you.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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T's & C's

Our Returns Policy

We will only accept returns if the goods are unopened, unused and are in a resalable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

If this is not the case then the item cannot be returned. If the goods are faulty or damaged please contact us on customerservices@jacksoflondon.co.uk or 01428 717479 and we will advise you on the next step.

Customers would bear the full cost of returning the goods. Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage. Jacks of London will replace any faulty items with the same product, however if the product is no longer available, will refund the original card used to make the purchase. Our returns policy is valid for 28 days from receipt of goods.

Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement.

Please wrap your return products in the same packaging in which you received it and enclose a brief explanatory note including your name, order no and reason for return. Return to: Returns Department, Jacks of London, Derwen, Star Hill, Churt, GU10 2HS United Kingdom

Shipping policy

We will dispatch your order on the day of receipt if we receive your order before our 2pm cut off time on weekdays, and if we have the order in stock. Weekend orders will ship on the following Monday unless it is a Bank Holiday.

If we do not have your order in stock, we will contact you by e-mail or telephone. We will inform you when we expect that part of the order to arrive and you will be given the opportunity to cancel that part of the order. Alternatively we may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee.

Jacks of London uses Royal Mail as its shipping company. Please allow a total delivery time of 3-5 business days for UK addresses (although items are likely to arrive sooner) for all Royal Mail First Class packages.

For Next Day Delivery packages Jacks of London uses Royal Mail’s Next Day Service. Delivery is guaranteed next business day before 5:30PM. Your valid order must be with us before 2pm to guarantee dispatch on the day of your order.

At this time Jacks of London are only able to deliver to addresses within the UK and Ireland.

Getting in touch

If you have an issue with your order, a particular product, delivery or simply wish to get some advice on our product range then please get in touch with us in one of the following ways -

Post

Jacks of London
Derwen
Star Hill
Churt
Farnham
GU10 2HS

Email: customerservices@jacksoflondon.co.uk

Telephone: 01428 717 479

Our hours are 9am to 5pm

You can also visit our main Jacks of London website at www.jacksoflondon.co.uk which provides further information or our social media pages as per below -

Twitter - @jacksoflondonuk

Facebook - jacksoflondonbarbers

Instagram - jacksoflondonuk

Ingredients found in Head Strong Defining Paste

Aqua (Water), Ceteareth-25, Cetearyl Alcohol, PEG-7 Glyceryl Cocoate, Cetyl Alcohol, Cera Alba (Beeswax), Tapioca Starch, PEG-40 Hydrogenated Castor Oil, Pumice, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Dehydroacetic Acid, Polymethylsilsesquioxane, Limonene, Linalool, Citral, Citronellol, Galactoarabinan, CI 77499 (Iron Oxides).

Ingredients found in Hold Tight High Shine Pomade

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, VP/VA Copolymer, PEG-40 Hydrogenated Castor Oil, PEG-12 Dimethicone, Phenoxyethanol, Benzyl Alcohol, PEG-12 Allyl Ether, Parfum (Fragrance), PEG-12, Disodium EDTA, Dehydroacetic Acid, Limonene, Linalool, Citral, Citronellol.

Ingredients found in Motion Hold Styling Cream

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, Cetearyl Alcohol, Tapioca Starch, Cetyl Alcohol, Cera Alba (Beeswax), PEG-40 Hydrogenated Castor Oil, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), Styrene/Acrylates Copolymer, PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Polymethylsilsesquioxane, Dehydroacetic Acid, Limonene, Linalool, Trideceth-7, Sodium Lauryl Sulfate, Citral, Citronellol.

Ingredients found in Urban Hold Sea Salt Spray

Aqua (Water), Magnesium Sulfate, Sodium Chloride, Polysorbate 20, Lonicera Caprifolium (Honeysuckle) Flower Extract, Parfum (Fragrance), Lactic Acid, Sodium PCA, Sodium Lactate, Lonicera Japonica (Honeysuckle) Flower Extract, Arginine, Aspartic Acid, PCA, Limonene, Glycine, Alanine, Serine, Linalool, Valine, Isoleucine, Proline, Threonine, Citral, Histidine, Phenylalanine, Citronellol.

Ingredients found in Hassle Free Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.

Ingredients found in Hassle Free Conditioner

Aqua (Water), Cetyl Alcohol, Cetearyl Alcohol, Glycol Stearate, Cetyl Esters, Cetrimonium Chloride, Behentrimonium Chloride, Amodimethicone, Argania Spinosa Kernel Oil, Behentrimonium Methosulfate, Crambe Abyssinica Seed Oil, Sodium Benzoate, C10-40 Isoalkylamidopropylethyldimonium Ethosulfate, Hydroxyethylcellulose, Phenoxyethanol, Parfum (Fragrance), Glyceryl Stearate, Potassium Sorbate, Citric Acid, Lauryl Alcohol, Trideceth-12, Glycerin, Disodium EDTA, Panthenol, Phytantriol, Simmondsia Chinensis (Jojoba) Seed Oil, Myristyl Alcohol, Limonene, Linalool, Citral, Avena Strigosa Seed Extract, Lecithin, Citronellol.

Ingredients found in Bulk Up Thickening Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Ethyltrimonium Chloride Methacrylate/Hydrolyzed wheat protein copolymer , Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Polyimide-1, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.