Privacy Policy

18 July, 2016


True Gent at Jacks Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Jacks of London is a franchise business so you will also need to check the privacy notice for each salon you attend.

Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.



This privacy notice aims to give you information on how we collect and process the personal data you provide when you:

  • visit one of our stores;
  • visit our websites (regardless of where you visit it from);
  • sign up to our loyalty schemes;
  • register for online bookings;
  • use the Jacks of London mobile App; or
  • sign up to the Jacks of London newsletter
  • Purchase a product from our website

Access to this website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


True Gent at Jacks Ltd are the data controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.


Our full details are:

Full name of legal entity: True Gent at Jacks Limited

FAO: Data Privacy Manager

Email address:

Postal address: 170 High Street, Guildford, GU1 3HW

Telephone number: 01483 452245

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


This version was last updated on 21 July 2021.

We reserve the right to amend this privacy notice at any time. Any changes we may make to our notice in the future will be posted on this page and, where appropriate, notified to you by email or SMS.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data – includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data – includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, points on your rewards card, preferences, feedback and survey responses.
  • Allergy Test Data includes allergy test information and details of any medical conditions that might affect services
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Except for health information and Allergy Test Data, we do not collect any special categories of personal data about you. Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Transaction, Profile and Allergy Test Data by visiting our stores or filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • purchase our products or services;
  • make an appointment;
  • sign up to our rewards card;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.


As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties. We may receive personal data about you from various third parties as set out below:

  • Technical Data from analytics providers such as Google;
  • Identity, Contact, Technical, Profile, Usage and Transaction Data from providers of technical, payment and delivery services.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Generally we do not rely on consent as a legal basis for processing your personal data other than to send marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the details above.


We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details above if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/activity and types of data used Lawful basis for processing including basis of legitimate interest
To register you as a new customer

Data: Identity, contact and allergy tests

Performance of a contract with you
To provide you with your order or service which includes managing payments, fees and charges and collecting monies owed.

Data: Identity, contact, profile and transaction


a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

(c) Necessary for your legitimate interests (to ensure that we provide you with a safe service)


To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to leave a review or take a survey

Data: Identity, Contact, Profile, Transaction and Marketing and Communications


a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)


To enable you to partake in a prize draw, competition or complete a survey

Data: Identity, Contact, Profile, Usage and Marketing and Communications


(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)


To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Data: Identity, Contact and Technical


a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation


To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Data: Identity, Contact, Profile, Usage, Marketing and Communications, Technical


Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you

Data: Identity, Contact, Usage, Technical and Profile


Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To stop receiving any marketing communications from us, please follow the instructions in the ‘Opting out’ section below.


We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.


We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.


  • To stop receiving salon marketing communications by email please follow the unsubscribe link at the bottom of every email.
  • To stop receiving salon marketing communications by SMS, just reply “STOP” to the relevant text number.
  • To unsubscribe from the newsletter, please follow the unsubscribe link at the bottom of every email
  • If you have an app, you can amend your preferences on your app
  • Visit your store
  • Contact us on the details above

Please be aware that each salon holds its own client data. This means that, should you receive marketing communications from more than one salon but no longer wish to do so, you will need to update your marketing preferences for each salon.

Please note that you may have to unsubscribe from email and SMS marketing separately if you no longer wish to receive any marketing communications from us.

Please note that you may still receive some marketing messages for a short period after you have updated your marketing preferences, while our systems are fully updated. After that, please note that you will still receive information and service updates.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We do not transfer your personal data outside the European Economic Area (EEA).


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a breach where we are legally required to do so.



We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are as follows:

Your personal data will be held by each salon you have visited for as long as you remain an active client at that salon (we currently deem this to be two years from your last visit to the salon). After you cease to be an active client, we will still retain some of your details to ensure that we comply with our legal obligations and legitimate business interests.
If you have subscribed to our newsletter, your personal data will be held for as long as you remain a subscriber to the newsletter. If you choose to unsubscribe, then we will hold the record of your unsubscribe request to ensure that we comply with our legal obligations.

In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Under certain circumstances, you have the following rights under data protection laws in relation to your personal data (further details of which are contained in the Glossary):

  • to request access to your personal data
  • to request correction of your personal data
  • to request erasure of your personal data
  • to object to processing of your personal data
  • to request restriction of processing your personal data
  • to request transfer of your personal data
  • to withdraw consent

You can check and update your personal data each time you visit your salon. Please be aware that each salon holds its own client data. This means that if you have visited more than one salon, and provided that you are still an active client of that salon, you will need to update your personal data at each salon.
If you wish to make a complaint or you wish to exercise any of the rights set out above, please contact us using the details above.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the above details.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.



Group companies acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting.


Service providers acting as processors based in the United Kingdom who provide courier services, IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Mascolo Support Systems Limited who provide our electronic point of sale (EPOS) system and marketing services
Marketing platforms to send out marketing emails to you.


You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


Treat your hair mean and it won’t stay keen, it’ll be knackered... check out our advice on how to get a better nights sleep to help prevent hair loss.


Calling all students! The summer is almost over and you’re probably switching your brain on to all the things that you’ll need for the new term… you’ve brought your study pack, sorted out your accommodation and worked out how much you can spend on your social life BUT are you in the know when it comes to your hair, skin and beard?


Grow and maintain a healthy beard with the help of The Brighton Beard Company and Jacks of London.

T's & C's

Our Returns Policy

We will only accept returns if the goods are unopened, unused and are in a resalable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

If this is not the case then the item cannot be returned. If the goods are faulty or damaged please contact us on or 01428 717479 and we will advise you on the next step.

Customers would bear the full cost of returning the goods. Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage. Jacks of London will replace any faulty items with the same product, however if the product is no longer available, will refund the original card used to make the purchase. Our returns policy is valid for 28 days from receipt of goods.

Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement.

Please wrap your return products in the same packaging in which you received it and enclose a brief explanatory note including your name, order no and reason for return. Return to: Returns Department, Jacks of London, Derwen, Star Hill, Churt, GU10 2HS United Kingdom

Shipping policy

We will dispatch your order on the day of receipt if we receive your order before our 2pm cut off time on weekdays, and if we have the order in stock. Weekend orders will ship on the following Monday unless it is a Bank Holiday.

If we do not have your order in stock, we will contact you by e-mail or telephone. We will inform you when we expect that part of the order to arrive and you will be given the opportunity to cancel that part of the order. Alternatively we may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee.

Jacks of London uses Royal Mail as its shipping company. Please allow a total delivery time of 3-5 business days for UK addresses (although items are likely to arrive sooner) for all Royal Mail First Class packages.

For Next Day Delivery packages Jacks of London uses Royal Mail’s Next Day Service. Delivery is guaranteed next business day before 5:30PM. Your valid order must be with us before 2pm to guarantee dispatch on the day of your order.

At this time Jacks of London are only able to deliver to addresses within the UK and Ireland.

Getting in touch

If you have an issue with your order, a particular product, delivery or simply wish to get some advice on our product range then please get in touch with us in one of the following ways -


Jacks of London
Star Hill
GU10 2HS


Telephone: 01428 717 479

Our hours are 9am to 5pm

You can also visit our main Jacks of London website at which provides further information or our social media pages as per below -

Twitter - @jacksoflondonuk

Facebook - jacksoflondonbarbers

Instagram - jacksoflondonuk

Ingredients found in Head Strong Defining Paste

Aqua (Water), Ceteareth-25, Cetearyl Alcohol, PEG-7 Glyceryl Cocoate, Cetyl Alcohol, Cera Alba (Beeswax), Tapioca Starch, PEG-40 Hydrogenated Castor Oil, Pumice, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Dehydroacetic Acid, Polymethylsilsesquioxane, Limonene, Linalool, Citral, Citronellol, Galactoarabinan, CI 77499 (Iron Oxides).

Ingredients found in Hold Tight High Shine Pomade

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, VP/VA Copolymer, PEG-40 Hydrogenated Castor Oil, PEG-12 Dimethicone, Phenoxyethanol, Benzyl Alcohol, PEG-12 Allyl Ether, Parfum (Fragrance), PEG-12, Disodium EDTA, Dehydroacetic Acid, Limonene, Linalool, Citral, Citronellol.

Ingredients found in Motion Hold Styling Cream

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, Cetearyl Alcohol, Tapioca Starch, Cetyl Alcohol, Cera Alba (Beeswax), PEG-40 Hydrogenated Castor Oil, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), Styrene/Acrylates Copolymer, PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Polymethylsilsesquioxane, Dehydroacetic Acid, Limonene, Linalool, Trideceth-7, Sodium Lauryl Sulfate, Citral, Citronellol.

Ingredients found in Urban Hold Sea Salt Spray

Aqua (Water), Magnesium Sulfate, Sodium Chloride, Polysorbate 20, Lonicera Caprifolium (Honeysuckle) Flower Extract, Parfum (Fragrance), Lactic Acid, Sodium PCA, Sodium Lactate, Lonicera Japonica (Honeysuckle) Flower Extract, Arginine, Aspartic Acid, PCA, Limonene, Glycine, Alanine, Serine, Linalool, Valine, Isoleucine, Proline, Threonine, Citral, Histidine, Phenylalanine, Citronellol.

Ingredients found in Hassle Free Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.

Ingredients found in Hassle Free Conditioner

Aqua (Water), Cetyl Alcohol, Cetearyl Alcohol, Glycol Stearate, Cetyl Esters, Cetrimonium Chloride, Behentrimonium Chloride, Amodimethicone, Argania Spinosa Kernel Oil, Behentrimonium Methosulfate, Crambe Abyssinica Seed Oil, Sodium Benzoate, C10-40 Isoalkylamidopropylethyldimonium Ethosulfate, Hydroxyethylcellulose, Phenoxyethanol, Parfum (Fragrance), Glyceryl Stearate, Potassium Sorbate, Citric Acid, Lauryl Alcohol, Trideceth-12, Glycerin, Disodium EDTA, Panthenol, Phytantriol, Simmondsia Chinensis (Jojoba) Seed Oil, Myristyl Alcohol, Limonene, Linalool, Citral, Avena Strigosa Seed Extract, Lecithin, Citronellol.

Ingredients found in Bulk Up Thickening Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Ethyltrimonium Chloride Methacrylate/Hydrolyzed wheat protein copolymer , Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Polyimide-1, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.

Robbie ColeRobbie Cole
11:02 04 Jul 23
An excellent hair cut by Gina. Always get exactly what you want. Great service and Hailee the labrador is a bonus. Can't recommend enough
Nicky BrookNicky Brook
14:01 28 Feb 23
As long as you have found a hairdresser that cuts well here - the results are great. Jeanie is excellent but only works a few days each week in which case you may need to book. Usually you can walk in off the street & not have to wait too long to be seen (but then it's luck of the draw). I can't say I've ever had a bad haircut here.
15:25 13 Feb 23
Was in surrey for the weekend and needed a quick haircut. I was happy with the experience, my barber was polite and easy to talk to and most importantly the cut was decent.Will definitely return if i'm in surrey again.
Dreamteam TravelDreamteam Travel
13:00 18 Jan 23
Recently had a fade cut at Jacks of London I was greeted by Ewan who welcomed me in and showed great hospitality during my visit. I had an amazing mid fade by the new barber Megan who was very skilled and attentive. The experience was definitely worth the price difference from regular barbers. Amazing barber shop talented barbers and most importantly an unreal cut.
Robert butlerRobert butler
16:27 13 Jan 23
Ewan is an exceptional young barber, his skill is well beyond his age, always a pleasure a pleasure to be around. Well deserving of being the manager.
Scott CScott C
16:09 08 Jan 23
Very good service. Haircuts by Gina are excellent always cut exactly as you ask. Shop Labrador also adds value! Couldn’t fault the place.
Chris CollinsChris Collins
15:32 06 Jan 23
Consistently great trims, fair price, relaxing environment with high attention to detail and customer satisfaction
Tom DownhamTom Downham
21:05 04 Jan 23
It’s very easy to book online and the service is always quick and friendly.I have been going to Ewan for quite a while now and I wouldn’t trust anyone else to cut my hair. He always manages to cut my hair the exact way I explain and I’m always satisfied with the outcome. Definitely worth it!
Brian CohenBrian Cohen
19:05 30 Nov 22
Probably the best barber in Guildford. Easy to book, always helpful and courteous, special Pensioners rates on certain days, clean , bright and do a very good cut, all round a very pleasant experience. Highly recommended!
Matt IMatt I
16:15 07 Nov 22
Fantastic hair cut by Ewan today, really listened to what I wanted and executed it To perfection, great conversation too.
Lucie WarrenLucie Warren
23:52 21 Oct 22
After recently shaving all my hair off (after having rather long curly hair) I knew I needed to find a barber I could attend when I needed it. I went to ‘Jacks’ today and I was very impressed with the service, the gentleman, Ewan, who cut my hair was really nice and did a great job! Would recommend to anyone who’s looking for a cut
Usama ARUsama AR
07:05 07 Oct 22
I am very particular abut my hair. I walked around Guildford for 30mins looking inside to see which barbers were young and would appear to listen to instructions.I decided to walk in here and explained the problem. The guy who cut my hair was a young chap and was A1 for professionalism and skill. He really took his time and it was a great customer experience.Was worth the £30 that i spent.
Jake RichardsonJake Richardson
10:44 30 Jun 22
Katie was great today cutting my hair for the first time, she did a brilliant job and was super lovely to chat to during it! Would recommend 😁
Chris YoudChris Youd
16:49 02 Jul 23
Really enjoy this place. Katie my usual stylist is great and always a good cut
Gareth LastGareth Last
09:20 29 Apr 23
I have had my hair cut with Katie a few times now. Always a great service, nice atmosphere and friendly environment. Would highly recommend!
George WinfieldGeorge Winfield
07:59 15 Apr 23
I've been seeing Taylor here and he's been cutting my hair for a few months now. Very happy with the service, he's professional and easy to get along with. I would recommend him to anyone looking for a new barber
Nandos 3000Nandos 3000
11:53 12 Apr 23
Have been here at least once a week & always get a unreal trim. Can't believe Taylor is just a trainee, he smashes the skin fade every time. Have started to get beard shape up & always looks fantastic.Always get compliments for days afterwards.They also sell some great products. Suffered from horrible dandruff for years & after mentioning this to the team they recommend a shampoo that pretty much sorted it overnight.Highly recommended. Great service, great people & great trim. Would never go anywhere else!
Ella LeighElla Leigh
17:27 11 Apr 23
Had my hair cut but the amazing Lewis. 100/10 service, sharpest cut in the whole of London with lovely chat. Would not go to anyone else 👌🏻❤️
DD SaadDD Saad
19:21 28 Feb 23
They have a large sign in their window saying “walk-ins now welcome” I walked in on a morning which didn’t look busy. My son was excited and took his jacket off and as we were about to sit down, not 1, not 2, but THREE staff members who were stood behind the cash register chatting and laughing turned to us and said “do you have an appointment?” I replied that I didn’t. So they then said they were really busy and had bookings so couldn’t cut my sons hair. I then said but your sign says walk-ins welcome ? They laughed it off and said they were busy and the three of them proceeded to chat and laugh. There was only one person getting their hair cut at the time !! It was a humiliating experience for me and my son. Staff are rude and they don’t even honour their own sign - this is false advertisement Jacks of London Wimbledon. Instead it should say “walk-ins NOT welcome because our staff are too busy having a laughing and twiddling their thumbs”. NEVER AGAIN.
George AtkinsonGeorge Atkinson
14:02 21 Feb 23
Walked in Monday and luckily Lewis was free. He gave me a great hair cut. Very friendly and wicked cut.
Honestly had 3 cuts here and they did me dirtier each time. Kept changing where my neck line was on my beard when, barber had a mood on and rushed through everything. My first cut there was amazing but the lady was leaving to work somewhere else. Not worth premium price imo
Jack MJack M
11:04 14 Dec 22
Used multiple barbers in the area before I took the plunge and went to Jacks. Booksy App was simple to use and I booked with Kieran who is absolutely brilliant, explains why what you want might not be right for you, or explains that it’s a great idea. Either way , you’re treated well, given a great cut and he explained every single part of the cut to me. Clearly enjoys what he does and the music is always great and varied. Great experience !
Alex BorracciAlex Borracci
11:44 05 Nov 22
I went in for a hair cut and Michelle did an amazing job, but 29 pounds for a 10 mins ( half ) haircut it’s too much.
Tartine PrefereTartine Prefere
08:53 29 Oct 22
Wimbledon Branch - I booked an appointment with Skye and she was great - I love the way she cut my hair.I have hard time finding a place to cut my hair - but I will definitely be going back to Jack's
zane powellzane powell
18:20 19 Jul 22
Went in to get a previous bad hair cut fixed and i’m over the moon with the haircut Skye gave me!! She really took her time to understand what went wrong with the last cut before fixing it. As someone who has mixed race hair I’ve always struggled to find someone who can cut it well in London but Skye really went above and beyond - thanks! Highly recommend :)
Ciaran ConwayCiaran Conway
12:23 27 Jun 22
After months of searching for a barber I stumbled upon Kieran. Since then I've never looked back. Awesome service and delivers every time. Great cut, 100% would recommend!
Ethan CookEthan Cook
15:19 29 Jul 21
Had amazing service. I had initially planned to get my hair cut for The Little Princess Trust, but my ex manager gets his hair cut at the Wimbledon branch, so he recommended it to me. One lady, Katie I believe, she spent so much time looking after me. She was so sweet and kind, and made a huge impression on everyone else in the shop. She deserves everything there. Thank you ❤

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